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As people around the world navigate the uncharted territory and global effect of COVID-19, we all have questions. We have developed this page to help you learn about our response to this unprecedented event, get key information, and access responses as they pertain to your state.
Important COVID-19 information
As people around the world navigate the uncharted territory and global effect of COVID-19, we all have questions. We have developed this page to help you learn about our response to this unprecedented event, get key information, and access responses as they pertain to your state.
A message to our customers
We remain hard at work to support you through these challenging times.
Read a message from Chairman and CEO, Esfand Dinshaw, about navigating COVID-19 with confidence.
Life insurance impacts in your state
Many states have adopted and communicated emergency orders related to the COVID-19 Pandemic. For your convenience, we have included links to state emergency orders below. Please navigate to your state to see if an order has been issued.
If you have concerns about your ability to make your payments, we encourage you to reach out to our Customer Contact team at 800-923-3223 to discuss your policy and determine what accommodations are available to you.
| State | Form | Date |
|---|---|---|
| Alabama | Bulletin 2020-5 | 3/30/2020 |
| Alaska | B 20-08 Order R20-04 Order R20-07 |
3/18/2020 4/15/2020 4/16/2020 |
| Arizona | Bulletin 2020-04 | 4/16/2020 |
| Arkansas | Bulletin 6-2020 Bulletin 12-2020 |
3/11/2020 3/11/2020 |
| California | Notice | 3/18/2020 |
| Connecticut | IC-40 Executive Order 75 DOI Guidance Guidance |
3/24/2020 4/1/2020 4/1/2020 4/2/2020 |
| Delaware | Notice | 3/20/2020 |
| District of Columbia | Order 03-2020 | 4/27/2020 |
| Florida | Memorandum OIR-20-04M OIR-20-03M |
3/25/2020 3/16/2020 |
| Hawaii | Memorandum 2020-3I | 3/27/2020 |
| Indiana | EO 20-05 Bulletin 252 |
3/19/2020 3/18/2020 |
| Kansas | FAQ | 3/28/2020 |
| Louisiana | Emergency Rule 40 | 3/12/2020 |
| Maine | Bulletin 442 | 3/12/2020 |
| Maryland | Bulletin 20-10 | 3/20/2020 |
| Massachusetts | Bulletin 2020-05 | 3/23/2020 |
| Michigan | Bulletin 2020-16-INS | 4/13/2020 |
| Mississippi | Bulletin 2020-3 (Amended March 25, 2020) Bulletin 2020-4 |
3/25/2020 4/1/2020 |
| Missouri | Insurance Bulletin 20-05 | 3/13/2020 |
| Montana | Letter to Industry | 3/26/2020 |
| New Jersey | Bulletin 20-04 Executive Order 123 Bulletin 20-16 |
3/19/2020 4/9/2020 4/10/2020 |
| New Mexico | Bulletin 2020-006 | 3/30/2020 |
| New York | Circular Letter 5 | 3/10/2020 |
| North Carolina | Commissioner Advisory Bulletin 20-B-06 Bulletin 20-B-07 |
3/27/2020 4/27/2020 |
| North Dakota | Bulletin 2020-8 | 3/30/2020 |
| Ohio | Bulletin 20-07 | 3/30/2020 |
| Oklahoma | Bulletin 2020-02 | 3/17/2020 |
| Oregon | Emergency Order Extension of Emergency Order |
3/25/2020 4/23/2020 |
| Pennsylvania | Notice | 3/20/2020 |
| Puerto Rico | Ruling Letter CN-2020-267-D | 3/25/2020 |
| Rhode Island | Bulletin 2020-4 | 3/25/2020 |
| South Carolina | Bulletin 20-02 | 3/25/2020 |
| Tennessee | Bulletin 20-03 | 3/24/2020 |
| Texas | Bulletin 0007-20 | 3/23/2020 |
| West Virginia | Emergency Order | 3/18/20 |
| Wisconsin | March 20 bulletin | 3/20/20 |
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These temporary procedures do not waive the policyowners' obligation to pay premiums due but may allow the extra time in which to pay them.
1234MW-24 5-11-20
